Game changer? How utilities see the rise of AI
We surveyed 100 customer program leaders on how they see the role of AI in helping their utility.
While the growth of artificial intelligence (AI) has sometimes been accompanied by deep skepticism, a solid 65% of respondents see AI as a game changer versus an overhyped solution. In fact, AI is already reshaping customer programs. Utilities are using AI tools to improve segmentation, enhance program efficiency, and deliver more personalized services.
Download the full survey report, Insights from utility program leaders on disruption and opportunity, for additional insights and a roadmap to help create more resilient and customer-centric programs.
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