Energy customer insights: Tracking preferences in a changing landscape
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NEW: ICF’s 2025 Energy Customer Insights report
Based on insights from 10,000 utility customers, this report uncovers key trends, evolving expectations, and critical takeaways for utility leaders.
What's inside the report?
- Customer expectations are shifting – Learn how changing energy preferences impact engagement, satisfaction, and program participation.
- Emerging trends in energy consumption – Uncover how new technologies and sustainability goals are shaping demand.
- Trust and reliability in the utility sector – Discover what matters most to customers when it comes to service, communication, and innovation.
- Opportunities for utility leaders – Gain actionable insights to enhance customer experience and drive long-term success.
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