Monica Pagnotta

Monica is a seasoned professional in management and customer research consulting, specializing in Energy and Utility sectors. With a wealth of experience in leading and executing complex customer insights and energy equity research projects, Monica excels in helping ICF clients strategize, plan, and implement cutting-edge solutions in customer-centric engagement and program design.

As a distinguished program manager and thought leader, Monica's expertise extends to shaping the future of demand-side management, advancing electrification, and designing customer-centric delivery solutions. Her leadership is instrumental in developing innovative strategies that promote energy equity and inclusion, ensuring that programs are inclusive and beneficial to all utility customers and communities. Monica’s work in energy equity and inclusion research reflects ICF’s commitment to understanding and addressing the diverse needs of energy consumers.

With a reputation for excellence and a forward-thinking approach, Monica drives progress in the energy sector, contributing to sustainable and equitable energy solutions.