Snehal (Neil) Desai

Partner and Executive Advisor, Public Sector

Neil Desai is is a partner and executive advisor for the public sector. He is a thought leader, author, and practitioner specializing in blending digital transformation, human-centered design (HCD), and customer experience (CX) into successful delivery models.

Snehal (Neil) Desai is a partner and executive advisor for the public sector. He is a thought leader, author, and practitioner specializing in blending digital transformation, human-centered design (HCD), and customer experience (CX) into successful delivery models. His experience spans across various domains, including cloud migration, Agile methodologies, and customer-centric solutions. As a trusted advisor, he accelerates digital and organizational evolution with careful attention towards a product-focused and people-centered approach for delivering outstanding outcomes for clients and their customers.

As a value-driven industry advisor, Neil authored the GSA Customer Experience Playbook, created ICF's CX Architecture framework, and has published articles on organizational transformation. Through his work and leadership, Neil has positioned service, health, and research agencies to achieve their mission through a combination of tactical, strategic, and change management efforts.

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